Hands-Free Voice

Your AI assistant supports full voice conversations, allowing customers to browse products, manage their cart, and complete purchases entirely by speaking.

What Customers Can Do By Voice

• Ask questions - Get answers about products, pricing, policies, and more
• Browse products - Search your catalog and view product pages
• Shop hands-free - Add items to cart, change quantities, remove items
• Complete checkout - Provide contact info and place orders by voice
• Track orders - Check order status and get tracking information
• Request help - Connect with your team for personalized assistance

All voice actions appear in the chat window in real-time, so customers can see confirmations and click links while talking.

How Voice Shopping Works

Here's a typical voice shopping conversation:

Finding Products

Customer: "Do you have any vitamin D supplements?"

AI: "Yes! We have Vitamin D3 5000 IU for $24.99 and Vitamin D3 2000 IU for $14.99. Would you like more details?"

Adding to Cart

Customer: "Add two bottles of the 5000 IU"

AI: "Added 2 bottles of Vitamin D3 5000 IU to your cart. Your subtotal is $49.98. Would you like anything else?"

Checking Out

Customer: "That's all, I'm ready to checkout"

AI: "Great! I'll need your email address to complete the order."

Customer: "john@example.com"

AI: "I have that as john at example dot com. Is that correct?"

Customer: "Yes"

AI: "And your name?"

Customer: "John Smith"

AI: "Perfect. Order submitted! You'll receive a confirmation at john@example.com."

Voice Cart Commands

Customers can manage their cart with natural phrases:

Contact Collection

When collecting customer information by voice, the AI confirms details for accuracy:

• Email addresses are read back naturally ("john at example dot com") for verification
• Names are confirmed before proceeding
• Phone numbers are optional but confirmed if provided

For returning customers, contact info can be pre-filled from previous visits.

Order Tracking

Customers can check their orders by voice:

Customer: "Where's my order?"

AI: "I found your order from February 5th. It shipped via USPS and the tracking number is 9-4-0-0-1-1-1-8. Estimated delivery is February 8th."

Tracking numbers are spelled out digit-by-digit for clarity. A clickable tracking link also appears in the chat.

Requesting Human Help

When customers need personalized assistance:

Customer: "I need to speak with someone about a custom order"

AI: "I can arrange that. Let me get your contact information..."

(collects email and name)

AI: "Done! Someone from our team will contact you within 24 hours."

Visual + Voice Together

Voice actions update the chat interface in real-time:

This lets customers see visual confirmation while continuing to talk, and click links without interrupting the conversation.

Configuration

Enable voice chat in Admin > App Config:

• Voice chat enabled - Turn voice on or off
• Agent voice - Choose your AI's voice personality
• Ringtone - Sound when a voice call starts

Voice features like shopping cart and order tracking are automatically available when e-commerce is enabled for your account.

Tips for Success

For your customers:

• Speak naturally - no special commands needed
• Wait for the AI to finish before responding
• Say "Can you repeat that?" if something is unclear
• Spell out email addresses letter by letter for accuracy

For your setup:

• Test voice conversations yourself before launching
• Keep your product descriptions voice-friendly (clear, concise)
• Set appropriate session timeouts for your use case

Related Pages

• Agent Voice - Choose your AI's voice personality
• Shopping Carts - Manage customer carts
• Orders - View orders from voice checkout
• Follow-Ups - Customer assistance requests