Documentation

Guides and references for setting up and running your AI agent.

Introduction

Getting Started

New here? These three, in order.

• Pricing — plans, limits, and overage rates
• Setup My AI — from signup to a live agent, about 10 minutes
• Quick Admin — what every page in the admin does

Apps

Customer-facing and staff-facing surfaces built on your agent.

• Website Widget — the chat bubble on your own site, with voice and AudioSpotlight
• XInfer Web App — the shopping assistant in a browser, no install
• XInfer Agent App — the same assistant on iOS and Android
• XInfer Ops App — order and query management for store staff

Admin Guide

Run your agent from the admin panel at /admin.

• Dashboard — channel status and setup progress
• Tickets — customer requests that need a human
• Shopping Carts — carts created in chat and voice
• Draft Orders — orders placed through AI checkout
• Setup Wizard — six steps to a configured agent
• Config Agent — appearance, avatar, audio, and your agent's link
• Chat Widget — install the widget on your website
• Setup Phone — a phone number for voice and SMS
• Billing Plan — choose a plan, manage your subscription

AI Knowledge Base

What your agent knows. Everything here feeds the same search index.

• AI FAQs — answer common questions directly
• AI Documents — upload PDFs, Word files, and text
• Site Crawl — learn from your website
• Products — import your catalog

Advanced

Media, payments, billing detail, and your customers' conversations. The admin pages here are not shown for Shopify stores — Shopify handles these. Conversations are read in your web chat rather than the admin panel.

• Media Library — images, logo, favicon, and OG image
• Admin Roles — invite and manage admin users
• Conversations — read every customer conversation, from your web chat
• Checkout Setup — connect a payment provider
• Billing Usage — usage against your limits, and overage
• Transactions — card charges and payment history
• Statements — monthly billing summaries
• Payment Methods — manage your cards

Blogs

How we build these systems, and what we learned.

• The Factory Builds, the Evidence Admits — July 26, 2026
• The Model Writes, the Judge Measures — July 23, 2026
• The LLM Narrates, the Core Decides — July 2, 2026
• From Silent Product Pages to AI-Powered Voice Communication — May 24, 2026
• From Information Overload to Just Enough Knowledge — May 17, 2026

Technical Reference

For developers and deeper integrations.

• Improve AI Responses — get better answers out of your agent
• AI Document Format — author documents your agent reads precisely
• URL Reference — chat, admin, and widget URLs
• Crawler Options — crawler settings, cookies, and skip rules
• Chat Clients — full chat interface vs embedded widget
• Chunks & Products — how vectors and structured data differ
• Hands-Free Voice — voice commerce and conversational checkout
• Shopping Cart Sync — sync the AI cart with your store's cart

Legal & About

• About Us — who we are
• Privacy Policy — how we handle your data
• Terms of Service — usage terms and conditions
• SMS Consent — SMS opt-in disclosure
• Legal & Company Info — entity details and how to verify us