Agent Voice
The Agent Voice page lets you choose the voice for your AI voice assistant. Access it from Advanced Admin > Agent Voice in your admin panel.
Overview
Your voice assistant's personality is shaped not just by prompts, but by the voice itself. A warm, friendly voice creates a different experience than a professional, authoritative one. Choose a voice that matches your brand.
There are two types of voices available:
- Multilingual voices — Auto-detect and respond in 20 languages
- English voices — Expressive, emotion-aware English voices
Selecting a voice automatically applies the right configuration. No additional setup needed.
The page lists only the voices that fit your agent's Gender, so the voice you hear always agrees with the live avatar your customers see. See Your Agent's Gender.
How to Change Your Voice
- Check the Gender at the top of the page - the voices below are the ones that fit it
- Use the tag filters to narrow down voices by characteristic
- Click Play Sample to hear each voice
- Click a voice card to select it
- Click Save Changes to apply
Changes take effect immediately for new voice conversations.
Your Agent's Gender
The Gender control at the top of the page shows the gender your agent is presented as - Female or Male - and is where you change it.
- Only voices that fit are listed. A voice fits when it is the same gender as your agent, or gender-neutral. A voice with no gender set is listed too
- Changing the gender is saved at once. You do not click Save Changes for it. A voice that no longer fits is switched to that gender's default voice, and so is the live avatar if it is the other gender. A voice that already fits stays. The page then reloads its list, so choose the gender first and the voice after
- The live avatar matches, automatically. An avatar of the other gender cannot be chosen, and you do not have to do anything for the avatar to follow: it switches by itself, as above. An agent with no avatar chosen shows the platform default when it fits the gender, and otherwise that gender's default avatar. An avatar whose gender isn't known is left as it is
- The Agent Avatar page is optional. It appears only when it is in your Advanced Admin menu (it is added per account, not for everyone). Where you have it, it lists only avatars of your agent's gender and links back here to change the gender
- Changing the gender never changes the voice provider. It only picks a voice of the provider you already use
- If no gender is shown, none is set and the agent's voice has no known gender, so every voice is listed. Choose a gender to see only the voices that fit
You can also set the gender in the Setup Wizard (Personality step), where Generate & Save saves the gender and the voice together.
Tag Filters
Filter voices by clicking tag chips at the top of the voice grid. Available tags include gender (male, female), style (professional, friendly, warm), and features (multilingual). The chips come from the voices listed for your agent's gender, so a tag that none of them has does not appear. Click a tag to filter, click again to deselect. Click All to show every listed voice.
Available Voices
The voices are displayed in a single alphabetical grid, and the page shows only those that fit your agent's gender. The tables below list the catalog's voices as of this writing. Use the tag filters to find voices by characteristic.
Multilingual Voices
These voices auto-detect and respond in 20 languages. Tagged with multilingual.
| Voice | Description | Tags |
|---|---|---|
| Charlotte | Elegant and articulate. Perfect for storytelling. | articulate, elegant, female, multilingual |
| Eric | Friendly and approachable. Natural conversational style. | approachable, friendly, male, multilingual |
| George | Warm British accent. Sophisticated and trustworthy. | british, male, multilingual, warm |
| Liam | Confident and articulate. Great for business. | articulate, confident, male, multilingual |
| Matilda | Warm and friendly. Great for customer support. | female, friendly, multilingual, warm |
| Rachel | Calm and composed. Ideal for professional interactions. | calm, female, multilingual, professional |
English Voices
Expressive, emotion-aware voices for English conversations.
| Voice | Description | Tags |
|---|---|---|
| Alice Bennett | Friendly and conversational female voice. | conversational, female, friendly |
| Big Dicky | Bold and confident character voice. | bold, character, confident |
| Campfire Narrator | Warm storytelling voice. Perfect for narratives. | narrative, storytelling, warm |
| Children's Book Narrator | Gentle and engaging. Perfect for educational content. | engaging, gentle, storytelling |
| Colton Rivers | Friendly American male with a Southern charm. | friendly, male, southern |
| Inspiring Man | Encouraging and supportive male voice for motivation. | inspiring, male, supportive |
| Inspiring Woman | Motivational and uplifting. Great for coaching and guidance. | female, inspiring, motivational |
| Ito | Professional and clear. Ideal for business applications. | clear, male, professional |
| Kora | Warm, friendly, and approachable. Great for customer support. | female, friendly, warm |
| Male English Actor | Refined British accent. Sophisticated and articulate. | british, male, sophisticated |
| Movie Trailer Narrator | Dramatic and theatrical. Great for entertainment. | dramatic, male, theatrical |
| Mysterious Woman | Intriguing and captivating. Perfect for storytelling. | captivating, female, mysterious |
| Robo-Butler | Precise and helpful. Robotic yet personable. | helpful, precise, robotic |
| Sitcom Girl | Playful and expressive. Fun personality. | expressive, female, playful |
| Spanish Instructor | Clear Spanish accent. Great for accented support. | educational, spanish, spanish-accent |
| Terrence Bentley | Smooth and polished. Professional yet approachable. | male, professional, smooth |
| TikTok Fashion Influencer | Trendy and energetic. Great for younger audiences. | energetic, female, trendy |
| Vince Douglas | Confident and authoritative male voice with presence. | authoritative, confident, male |
Voice Card Interface
Each voice card displays:
- Name — Display name of the voice
- Description — Brief personality summary
- Tags — Characteristics sorted alphabetically (gender, tone, style, multilingual)
- Play Sample — Button to hear a pre-recorded voice sample
- Current — Badge showing your active voice
- Checkmark — Indicates your selection
Playing Voice Samples
Click Play Sample on any voice card to hear it speak:
- Click Play Sample to start playback
- Click Stop to pause
- Only one sample plays at a time
- Samples are pre-recorded static files for instant playback
Multi-Language Voice Support
Multilingual voices automatically detect and respond in 20 languages. When a customer speaks in a supported language, the assistant switches to that language — no configuration needed.
Supported Languages
English, Arabic, Chinese, Dutch, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Tamil, Turkish, Ukrainian, and Vietnamese.
How It Works
- The default language is English
- When a customer speaks a different supported language, the assistant detects the switch automatically
- The voice model and response language adapt in real time
- No manual language selection is required
Note: English-only voices do not support automatic language switching.
Choosing the Right Voice
For Multilingual Customer Support
Recommended: Rachel, Matilda, Eric
- Auto-detect customer language
- Warm and approachable in any language
- No language configuration needed
For English Customer Support
Recommended: Kora, Alice Bennett, Ito
- Warm and approachable
- Clear communication
- Patient and helpful tone
For Luxury/Premium Brands
Recommended: George, Male English Actor, Terrence Bentley
- Sophisticated and refined
- Professional authority
- Premium feel
For Younger Audiences
Recommended: TikTok Fashion Influencer, Sitcom Girl, Colton Rivers
- Energetic and relatable
- Modern and casual
- Engaging personality
For Educational/Coaching
Recommended: Inspiring Woman, Inspiring Man, Children's Book Narrator
- Supportive and encouraging
- Clear explanations
- Patient guidance
For Entertainment/Media
Recommended: Movie Trailer Narrator, Campfire Narrator, Mysterious Woman
- Dramatic or captivating
- Storytelling ability
- Engaging presence
Saving Changes
- Select a voice by clicking its card
- A checkmark appears on the selected voice
- Click Save Changes in the header
- Wait for confirmation message
The save button is disabled when:
- No voice is selected
- The selected voice is already active
- A save is in progress
- A gender change is in progress
When Changes Take Effect
- New conversations — Use the new voice immediately
- Active conversations — Continue with the previous voice until they end
- Voice type switch — Switching between multilingual and English voices is applied automatically
Troubleshooting
Sample Won't Play
- Check your device volume
- Ensure your browser allows audio playback
- Try a different browser
- Check your network connection
I Can't Find a Voice
- Voices of the other gender are not listed. Change the Gender at the top of the page, then pick again
- Saving a voice of the other gender is refused with "That voice doesn't match the agent's gender"
Voice and Avatar Don't Match
- Check the Gender here. The voice list follows it, and so does the avatar (and the avatar list, if your admin has an Agent Avatar page)
- Changing the gender switches a voice and an avatar that no longer fit to that gender's defaults, without anything else to do. If your admin has an Agent Avatar page and the avatar still looks wrong, pick one of your agent's gender there and save
- Start a new voice conversation to see the change
Voice Not Changing
- Ensure you clicked Save Changes
- Wait for the success message
- Refresh the page and verify the "Current" badge moved
- Start a new voice conversation to test
No Voices Loading
- Check your network connection
- Click the refresh button in the header
- Contact support if the issue persists
Best Practices
-
Consider multilingual — If your customers speak multiple languages, choose a multilingual voice for automatic language switching
-
Match your brand — A playful voice for a law firm may feel off-brand
-
Test with your audience — What sounds good to you may not resonate with customers
-
Listen to all options — You might be surprised which voice fits best
-
Get feedback — Ask colleagues or test users for their opinions
Related Pages
- Config Agent: Live Avatar - The avatar shown during voice chat
- Setup Wizard - Gender, name, voice, and greeting
- App Config - Voice chat settings (ringtone, auto-close)
- Follow-Ups - Customer assistance requests