Never miss another hungry customer.

How a customer conversation flows

1. 1Customer asks if you're open and where you are
2. 2Customer asks what to order
3. 3Customer asks about vegetarian options
4. 4Customer asks about pickup
5. 5The AI agent guides them to the next step

Optional: add a short restaurant intro or menu item spotlight so customers can quickly hear what to try.

Common questions from restaurants

Is this an answering service for restaurants?

It does the job one is usually hired for. The AI Phone Agent answers your line 24/7 and handles the questions that come in — but it is not a person, and it does not pretend to be. During your office hours it transfers the caller to someone on your team; outside them it takes their details and records a follow-up. What separates it from a message service is that it knows your menu: it answers from your own pages and catalog rather than writing down that somebody asked.

Can it answer the phone in the middle of service?

That is the case it is built for. The line rings hardest exactly when everyone's hands are full, and the agent answers 24/7 without anyone stepping away from the pass. The questions that arrive during service — are you open, what is on tonight, do you do gluten-free, how long for pickup — are the ones it can answer directly from your own content.

Does it work as an after hours answering service?

Yes, and it is the shift where it earns its keep. The AI Phone Agent answers 24/7, so someone calling after close still hears your hours, your menu, and how pickup works instead of a voicemail beep. With nobody there to transfer to, it collects the caller's details and records a follow-up request — so a late enquiry is waiting for you at open rather than having gone to the restaurant that answered.

What does it cost to have it answer the phone?

The AI Phone Agent needs a dedicated phone number, which is $30/month on top of your plan. Call minutes draw from your plan's normal voice allowance rather than being billed separately. Voice works as soon as the number is verified; adding SMS takes longer, because text messaging also requires 10DLC registration with the mobile carriers.

Where does it get its answers about our menu?

From your own material: your website via the built-in crawler, documents you upload, your product catalog, and the FAQs you write in admin. Everything it says is grounded in that content rather than generic knowledge, so it describes your dishes and your hours rather than a restaurant in the abstract.

Can customers ask about an order they already placed?

Once the agent is connected to your order data, it can answer questions about order status, tracking, and delivery — the calls that otherwise arrive mid-service and need someone to go and look.

What happens when a caller needs a real person?

During your office hours the agent transfers the conversation to your team. Outside those hours it collects the caller's details and records a follow-up request, so a late question becomes a callback rather than a missed customer.

Do we need separate systems for the phone, the website, and texts?

No. Web chat, browser voice, phone calls, SMS, and the native iOS and Android apps all run on the same agent and the same business knowledge. Update the menu once and every channel answers from it.

Can it help customers who don't order in English?

Text conversations are multilingual — the agent replies in the language the customer writes in. For voice, the languages available depend on which voice you select in admin settings.

More detail on plans, channels, and setup is on the full FAQ.