Frequently Asked Questions
- pricing | how to
How can I start earning as an AI provider?
To start earning as an AI inference provider on xinfer.ai, you need to create an account and subscribe to one of our plans. You can then create and publish your AI inference APIs on the platform. Users utilize your AI inference APIs in their projects, and you earn money based on the usage of your services.
- service | pricing | how to
How can I start using AI inference APIs?
To start using AI inference APIs as a consumer on Xinfer.AI, you need to create an account and subscribe to one of our plans. You can then chat with our advanced AI assistant to find and understand the APIs you need, and integrate them into your projects.
- pricing
The differences between the plans?
All three plans are suitable for both AI inference providers and consumers. The Essential plan is ideal for developers with light usage needs. The Growth plan scales with your rapidly growing business. The Premium plan is best for established companies with high traffic and storage needs.
- pricing | billing
What is monthly settlement?
At xinfer.ai, we settle each account monthly, regardless of whether you're on a monthly or annual billing cycle. This settlement includes all aspects of your account's activity, such as inference earnings, spending, traffic, and storage, along with any usage that exceeds the free limits provided in your plan. This process ensures that all account activities are accurately accounted for each month.
- pricing | billing
If my balance is positive or negative?
We settle all accounts monthly, regardless of whether they are on a monthly or annual billing cycle. Fees associated with services provided by the XInfer.AI platform will be charged or refunded through your credit card on file. A separate account payable handles earnings and commissions; payouts are made through a separate method on file. Depending on the method you have on file, the payout process may take one to a few days.
- pricing | policy
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. You will not be charged the subscription fee if you cancel within the first seven days of your billing period. Your account will stop, and you will not be billed for the next billing cycle.
- pricing | policy
Can I upgrade my plan?
Yes, you can upgrade your plan at any time. If you do, your previous plan will stop and settle, and the new plan will start. You will be billed and charged the balance.
- pricing | policy
Can I downgrade my plan?
Yes, you can downgrade your plan at any time. If you do, your previous plan will stop and settle, and the new plan will start. Your balance will be saved as store credit and applied for your subsequent settlement.
- pricing | billing
How is traffic calculated?
Traffic is calculated based on the data transferred between your AI inference APIs and the users who call them. Both inbound and outbound traffic contribute to the total traffic.
- pricing | billing
What are Traffic and Storage rates?
Traffic and Storage rates are the additional charges you will incur if you exceed your plan's traffic or storage limits.
- pricing | billing
If I use up my free traffic or storage?
If you exceed your plan's traffic or storage limits, additional charges will apply based on the overage and the rates of traffic and storage. You can avoid these charges by upgrading your plan.
- pricing | billing
What are Inference API Credits?
Inference API Credits are part of our billing model that allows you to make Inference API calls for free.
- pricing | billing
If I use up my API Credits?
If you exceed your plan's Inference API Credits, Inference spending will apply based on the Inference APIs you called. You can avoid these charges by upgrading your plan.
- pricing | billing
How is storage calculated?
Storage usage is calculated per gigabyte (GB) per month. The platform saves request-related data for Inference API providers, which is a primary source of storage consumption. These data must be retained for at least 100 days as part of your service offering.
- service | pricing | billing
Can I have my own data storage?
Yes, Inference API callers can save their own request data when it is generated for auditing, compliance, or analysis purposes. This data is stored in the caller's account and is not counted towards the Inference API provider's storage usage.
- pricing | billing
What is the spending Quota?
The spending Quota is the maximum amount you can spend on the platform in a month. If you exceed this amount, your account will be temporarily suspended until the next month. You can increase your spending Quota by send a request to our support team or upgrade your plan.
- pricing | billing
What is the Earnings Quota?
The Earnings Quota is the maximum amount you can earn on the platform in a month. If you exceed this amount, your account will be temporarily suspended until the next month. You can increase your Earnings Quota by send a request to our support team or upgrade your plan.
- pricing | billing
What is the commission rate?
Different plans have different commission rates (e.g., 0.28 for Essential, 0.26 for Growth, and 0.24 for Premium). The commission for the platform is the rate times the revenue generated from your AI inference APIs and is deducted from your earnings.
- pricing | service | policy
What is the responsibility as providers?
AI solution providers are responsible for maintaining the quality of their AI inference APIs. This includes ensuring the accuracy, reliability, and performance of the APIs. Providers are also responsible for responding to user inquiries and addressing any issues that may arise.
- pricing | billing | service
If I am dissatisfied with an API service?
If users report dissatisfaction with an API service, we will investigate the issue and work with the AI solution provider to address it. If the issue cannot be resolved, we may suspend or remove the AI inference API from the platform.
- pricing | billing | service
Can I get a custom domain for my APIs?
The custom domain feature, allowing you to use YourName.xinfer.ai for your APIs, is exclusively available with our Premium plan. This feature is ideal for established businesses looking for a branded experience.
- support | service | policy
What is your support policy?
We offer 24/7 email support for all customers. Our support team is available to help you with any questions or issues you may have.
- pricing | billing | support
Do you offer phone support?
We do not offer phone support at this time. If you have any questions or issues, please contact us via email at support@xinfer.ai
- pricing | billing | service
Do you have a plan for enterprises?
Yes, we offer custom plans for enterprise customers. Please contact us at sales@xinfer.ai for more information.
- pricing | policy
What is your refund policy?
We stand by the quality of our services with a 7-day money-back guarantee. If you're not satisfied within seven days of the payment charged, we offer a full refund. To ensure we continually improve and address any concerns, we ask customers requesting a refund to fill out a brief web form detailing their experience. This feedback is crucial for working with our providers to enhance the quality of the AI inference APIs and ensure our community benefits from high-quality services.
- pricing | free
Can I call API before subscribing to a plan?
No, but we offer a 7-day trial for all three plans. It allows full refundable platform access within a 7-day trial except for Inference API calls, the maximum refundable Inference spending proportional to the plan price.
- search
What is XINFER.AI Advanced Search?
It is also called Advanced AI-Assisted Solutions Search. A sophisticated Retrieval-Augmented Generation (RAG) AI assistant designed to optimize your information retrieval experience. Our goal is to provide:
Concise and Accurate: Get directly to the facts with information to your queries.
Developer-Friendly: For API results, it Includes examples for seamlessly integrating XINFER.AI's capabilities into your applications.
Efficient Navigation: Direct links to full articles ensure you can explore topics more thoroughly.
Your feedback is crucial in refining XINFER.AI's functionality to meet your needs better.
- general | open api | swagger
Swagger vs OpenAPI?
"Swagger" and "OpenAPI" are often used interchangeably but refer to different aspects of the same framework.
Swagger refers to the set of tools and libraries that support the OpenAPI Specification. These include Swagger UI, Swagger Editor, and Swagger Codegen, among others.
OpenAPI Specification refers specifically to the standard itself, which describes the APIs.
- general
Where does xinfer.ai come from?
In "xinfer.ai," the "x" stands for "exchange," "infer" refers to the process of making inferences, and "AI" denotes artificial intelligence.