Simple, Transparent and Flexible Pricing
Voice Enabled AI Agents
Overage Rates
Extra per month for paid plans
| Starter | Professional | Premium | |
|---|---|---|---|
| 1,000 queries | $20 | $18 | $16 |
| 1 voice minute | $0.12 | $0.11 | $0.1 |
| 1,000 chunks | $79 | $69 | $58 |
| 1,000 products | $39 | $29 | $18 |
| 1 AudioSpotlight | $0.9 | $0.8 | $0.7 |
| 1 avatar minute | $0.2 | $0.18 | $0.16 |
All paid plans include a 7-day free trial.
AI Phone Agent and AI SMS Agent require a phone number service. Additional fees apply: $30/month. Phone numbers activate after carrier verification — typically 1–3 business days. Due to 10DLC registration requirements, SMS can take longer, availability is not guaranteed, and additional business information including EIN# may be required.
Frequently Asked Questions
- What is XInfer.AI?
XInfer.AI turns your website, catalog, and business knowledge into one AI agent that serves your customers across chat, voice, phone, and SMS. It answers questions, recommends products, and helps customers buy — grounded in what your business actually offers.
- Who is XInfer.AI for?
Customer-facing businesses — especially those with a website, product catalog, menu, or structured service information. If your customers ask the same questions over and over, the agent can answer them for you.
- What does the AI learn from?
Your website via the built-in crawler, documents you upload, your product catalog, and the FAQs you write in admin. Everything the agent says is grounded in that content rather than generic internet knowledge.
- How fast can I launch?
For a typical website of around 100 pages, setup usually takes 10 to 20 minutes. Larger sites or more complex integrations take longer.
- What channels does one agent cover?
Web chat, browser voice, phone calls, SMS, and native mobile apps for iOS and Android. All of them run on the same agent and the same business knowledge.
- Do I train each channel separately?
No. You train once, and every channel shares the same business knowledge. Improving an answer improves it everywhere.
- Does it support voice conversations?
Yes. Visitors can speak to the agent directly in the browser and hear spoken replies — no phone call and no app install. Voice usage is metered in minutes against your plan.
- Does it answer phone calls?
Yes. The AI Phone Agent answers your business line 24/7, handles questions, and transfers to a person when needed. It requires a dedicated phone number, which is a separate monthly service.
- Does it handle SMS?
Yes. The AI SMS Agent lets customers text your business for answers, recommendations, and order help, using the same dedicated phone number as the AI Phone Agent.
- Does it support multiple languages?
Yes. Text conversations are multilingual — the agent replies in the language the customer writes in. For voice, the languages available depend on which voice you select in admin settings.
- Can it recommend products and help customers buy?
Yes. The agent searches your catalog, compares options, and recommends products, then carries the customer through cart and checkout without leaving the conversation.
- Can it answer order questions?
Yes. Once it is connected to your order data, the agent can answer questions about order status, tracking, and delivery.
- Can it hand off to a human?
Yes. During your office hours the agent transfers the conversation to a person. Outside those hours it collects the customer's details and records a follow-up request for your team.
- How do I improve the AI's answers?
Add or refine FAQs, upload documents, and re-crawl your website. FAQs you write in admin are added straight to the agent's knowledge base, so they are the fastest way to correct a weak answer.
- What is Live Avatar?
Live Avatar adds a talking, lip-synced video presenter to voice conversations on your website, widget, and mobile apps. Instead of only hearing the agent, customers watch it speak.
- How are Live Avatar minutes counted?
Avatar minutes are metered separately from voice, and every plan includes an allowance (5 / 60 / 180 / 600 per month). Paid plans keep going past that allowance at your plan's avatar overage rate, while the Free plan stops at its limit. Live Avatar is switched on per site in admin settings.
- What is AudioSpotlight?
AudioSpotlight generates short, podcast-style audio for your products using two AI voices — a host who asks questions and a guest who answers. Each product gets roughly two minutes covering what it is, its key features, pricing, and available options. Scripts are written ahead of time; the audio is produced the first time a visitor presses play.
- Is the business intro AudioSpotlight free?
Yes. Every plan includes one free business intro AudioSpotlight describing your business and what you offer. It is generated automatically and never counts against your product quota — the per-plan limits (5 / 10 / 30 / 90) apply only to product AudioSpotlights.
- Why don't some products have AudioSpotlight?
A product needs at least 50 characters of combined title and description for the AI to write a meaningful script, so very sparse products are skipped. Products with variants such as sizes or flavors are grouped into one AudioSpotlight rather than one per variant.
- Is there a free plan?
Yes. The Free plan lets you build your agent and try every channel before paying. Its limits are hard rather than metered, and it includes a larger query allowance in your first month so you can evaluate it properly.
- Is there a free trial?
Yes — all paid plans include a 7-day free trial. You can cancel before it ends at no charge.
- What do queries, chunks, and products mean?
A query is one customer message that gets an AI response. A chunk is a segment of your crawled or uploaded content stored for AI search — a typical web page becomes a handful of chunks. Products are the items in your synced catalog. Every plan sets a monthly limit for each.
- What happens when I reach a plan limit?
On a paid plan the agent keeps serving customers and the extra usage is billed as overage. On the Free plan the limits are hard, so the affected feature pauses until your next monthly cycle.
- How does overage billing work?
Extra usage draws from a prepaid overage credit balance on your account. When that balance runs low we top it up automatically using your payment method on file, and each top-up appears as its own statement. If a top-up fails your base service keeps running — the agent simply falls back to your plan limits.
- Can I pay annually?
Yes. Annual billing charges eleven months for twelve, so one month is free. Tenants billed through Shopify are monthly only, because Shopify handles the usage-based overage charges.
- Can I change or cancel my plan?
Yes, from Admin > Billing at any time. Upgrades take effect immediately with proration, and downgrades apply at your next billing cycle. If you cancel, unused overage credit is always refunded in full; subscription refunds depend on your plan and how long you have been billed.
- What does the AI Phone Agent cost?
The AI Phone Agent and AI SMS Agent need a dedicated phone number, which is $30/month on top of your plan. Voice minutes spent on calls draw from your plan's normal voice allowance. Numbers go live once carrier verification completes, typically one to three business days.
- Why does SMS take longer to activate than voice?
Voice calls work as soon as the number is verified. Text messaging also requires 10DLC registration with the mobile carriers, which takes longer, is not guaranteed, and may ask for business details including an EIN.
- What is a dedicated database?
On the Premium plan your tenant gets its own database instead of sharing one with other tenants. That isolates your data and keeps your queries off shared tables. If performance measurements call for it, or when you move to Enterprise, that database can then be migrated onto its own infrastructure.
- Do you offer custom or enterprise plans?
Yes. Enterprise covers custom limits, a dedicated database, priority support, and custom integrations. Email enterprise@xinfer.ai to talk through what you need.
- Can I embed it on my website?
Yes. Copy the snippet from Admin > Chat Widget and paste it before the closing </body> tag: <script src="https://xinfer.ai/t/1072/widget.js" async></script>, where the number is your account ID. Copy it from admin rather than typing it — the ID is used instead of your subdomain so that renaming your subdomain never breaks a widget already installed on your site. Shopify stores turn on a theme app block instead, with no code to paste.
- Can I customize the look?
Yes. You can customize the title, logo, welcome message, and theme to match your brand.
- Are there mobile apps?
Yes. XInfer Agent is a native iOS and Android app for your customers, and XInfer Ops is a real-time operations app for your staff. Both run on the same agent and knowledge base as your website.
- Is my data private?
Your content is never used to train general AI models, is never sold, and is never shared with other customers. Each deployment's conversation data stays isolated. Our Privacy Policy has the full detail.