Help every customer choose the right flowers.

An answering service that knows what you have in stock

Common questions from flower shops

Can it recommend an arrangement by occasion and budget?

Yes. The agent searches your catalog, compares the options in it, and recommends products — so a shopper who asks for something under $60 for an anniversary is matched against what you actually stock, not a generic list. It can then carry them through cart and checkout without leaving the conversation.

Where does it get its answers about our flowers?

From your own material: your website via the built-in crawler, documents you upload, your product catalog, and the FAQs you write in admin. Everything the agent says is grounded in that content rather than generic knowledge, so it describes your arrangements and your policies rather than a florist in the abstract.

Can it answer the phone when the shop is busy?

Yes. The AI Phone Agent answers your business line 24/7, handles questions, and transfers to a person when needed. It requires a dedicated phone number, which is $30/month on top of your plan; call minutes draw from your plan's normal voice allowance.

Is this an answering service for florists?

It does the job one is usually hired for. The AI Phone Agent answers your business line 24/7 and handles the questions that come in — but it is not a person, and it does not pretend to be. During your office hours it transfers the caller to your team; outside them it takes their details and records a follow-up. The difference from a traditional service is what it knows: it answers from your catalog and your own pages, so it can tell a caller what you have in stock rather than take a message about it.

Does it work as an after hours answering service?

Yes, and this is where it differs most from a message service. The AI Phone Agent answers 24/7, so a caller at nine on a Sunday evening still gets an answer about what you stock and when you deliver rather than a voicemail beep. Because nobody is there to transfer to, it collects the caller's details and records a follow-up request for your team — so the enquiry is waiting for you in the morning instead of having gone to whoever answered their phone.

What does it cost to have it answer the phone?

The AI Phone Agent needs a dedicated phone number, which is $30/month on top of your plan. Call minutes draw from your plan's normal voice allowance rather than being billed separately. Voice works as soon as the number is verified; adding SMS takes longer, because text messaging also requires 10DLC registration with the mobile carriers.

Can customers ask where their delivery is?

Once the agent is connected to your order data, it can answer questions about order status, tracking, and delivery — the questions that otherwise arrive by phone on the morning of an occasion.

What happens when a customer needs a real person?

During your office hours the agent transfers the conversation to someone on your team. Outside those hours it collects the customer's details and records a follow-up request, so an after-hours question becomes a callback rather than a lost order.

Can customers talk to it instead of typing?

Yes. Visitors can speak to the agent directly in the browser and hear spoken replies — no phone call and no app install. Voice usage is metered in minutes against your plan.

Do we need a separate agent for the website, phone, and texts?

No. Web chat, browser voice, phone calls, SMS, and the native iOS and Android apps all run on the same agent and the same business knowledge. What you teach it once, it knows on every channel.

Can it help customers who don't write in English?

Text conversations are multilingual — the agent replies in the language the customer writes in. For voice, the languages available depend on which voice you select in admin settings.

More detail on plans, channels, and setup is on the full FAQ.