Privacy Policy

Effective Date: March 13, 2026

XInfer.AI ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our platform to deploy domain-expert AI assistants.

This policy applies to two groups:

• Customers: Businesses that use our platform to deploy AI assistants
• End Users: Individuals who interact with AI assistants powered by our platform

1. Information We Collect

1.1 From Customers

Account Information:

• Name, email address, phone number
• Company name and billing address
• Payment information (processed by third-party providers)

Platform Configuration:

• Domain settings and branding preferences
• AI assistant configurations and prompts
• Category mappings and keyword settings

Website Content (with your authorization):

• Publicly available pages we crawl on your behalf
• Product catalogs and data you provide
• FAQs, guides, policies, and other content you designate

1.2 From End Users

Conversation Data:

• Chat messages and queries submitted to AI assistants
• Conversation history and context
• Voice transcripts (if voice features are enabled)

Technical Data:

• IP address and approximate location
• Browser type and device information
• Session duration and interaction patterns

1.3 Automatically Collected

Usage Analytics:

• Platform feature usage and performance metrics
• Error logs and diagnostic information
• API call volumes and response times

Cookies and Tracking:

• Essential cookies for platform functionality
• Analytics cookies to improve our service
• See Section 8 for cookie details

1.4 Social Login Data

When you sign in using a third-party provider (Facebook, Google, or GitHub), we receive:

From Facebook:

• Your email address
• Your name
• Your profile picture URL
• Your Facebook account identifier

From Google:

• Your email address (must be verified with Google)
• Your name
• Your profile picture URL
• Your Google account identifier

From GitHub:

• Your primary verified email address
• Your name or username
• Your avatar URL
• Your GitHub account identifier

What We Do NOT Receive:

• Your social media posts or content
• Your friends or contacts list
• Your private messages
• Access to post on your behalf
• Your password from the provider

2. How We Use Information

2.1 Customer Data

We use customer information to:

• Provide and maintain your AI assistant deployment
• Crawl and index your designated website content
• Process payments and manage your subscription
• Communicate service updates and support
• Improve platform features and performance
• Comply with legal obligations

2.2 End User Data

We use end user information to:

• Power AI assistant responses with relevant context
• Maintain conversation continuity across sessions
• Analyze usage patterns to improve response quality
• Detect and prevent abuse or misuse
• Generate anonymized analytics for customers

2.3 Social Login Data

When you sign in using Facebook, Google, or GitHub, you consent to:

• Creation of an account using the email and name from that provider
• Storage of your provider account identifier to enable future sign-ins
• Association of your conversations and activity with your account

We use social login data solely for authentication and account management. We do not:

• Use your social login data for advertising or profiling
• Share your social login data with third parties (except as required for authentication)
• Access any additional information from your social media accounts

2.4 What We Do NOT Do

• We do not sell personal data to third parties
• We do not use your content to train AI models for other customers
• We do not share your proprietary data with competitors
• We do not serve targeted advertising based on conversation content

3. Data Isolation and Security

3.1 Customer Data Isolation

Your data is logically separated from other customers:

• Your website content powers only your AI assistant
• Your product catalog is not accessible to other customers
• Your conversation data is not shared across deployments

3.2 AI Model Training

Your content is not used to train general AI models.

• We use third-party AI providers (OpenAI, Anthropic, Google) for inference
• Your content is sent to these providers only to generate responses
• We do not contribute your data to their training datasets
• Review our AI providers' privacy policies for their data practices

3.3 Security Measures

We protect your data with:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Role-based access controls
• Secure cloud infrastructure with SOC 2 compliance
• Employee training on data protection

4. Data Sharing

We share information only in these circumstances:

4.1 Service Providers

We use trusted partners to operate our platform:

• Cloud hosting providers (infrastructure)
• Payment processors (billing)
• AI inference providers (response generation)
• Analytics services (platform improvement)

These providers are contractually bound to protect your data.

4.2 Legal Requirements

We may disclose information when required by:

• Valid legal process (subpoena, court order)
• Government requests with proper authority
• Protection of our legal rights
• Prevention of fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale, your data may transfer to the successor entity with equivalent privacy protections.

4.4 With Your Consent

We may share data when you explicitly authorize us to do so.

5. SMS and Telecommunications Data

5.1 Phone Numbers

• We collect phone numbers when end users text a Live Inference LLC phone number, or when customers provision phone numbers through our service.
• Phone numbers are used solely to provide SMS messaging and voice call services as described on our SMS Consent page.

5.2 SMS Message Data

• We store SMS message content to maintain conversation continuity and power AI assistant responses.
• Message logs are retained per our standard data retention policy (Section 6).

5.3 SMS Consent and Opt-In Data

• We record opt-in and opt-out events (e.g., STOP/START keywords) for TCPA compliance.
• Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
• Opt-in data is not sold, rented, or transferred to any third parties for their marketing purposes.

5.4 SMS Service Provider

SMS messages are sent by Live Inference LLC (dba XInfer.AI) through third-party telecommunications partners. These partners process message data solely for delivery purposes and are bound by their own privacy policies and our data processing agreements.

5.5 SMS Data Deletion

• You may opt out of SMS at any time by replying STOP to any message.
• You may request deletion of your phone number and messaging records by contacting us at privacy@xinfer.ai or by replying HELP to any message.

6. Data Retention

5.1 Customer Data

• Account information: Retained while your account is active, plus 30 days after termination
• Website content and catalogs: Retained while your subscription is active, deleted within 30 days of termination
• Platform configurations: Exportable upon request, deleted within 30 days of termination

5.2 End User Data

• Conversation history: Retained according to customer configuration (default: 90 days)
• Technical logs: Retained for 30 days for debugging purposes
• Anonymized analytics: May be retained indefinitely in aggregate form

5.3 Deletion Requests

You may request deletion of your data at any time. We will process requests within 30 days, subject to legal retention requirements.

7. Your Rights

7.1 Customer Rights

You have the right to:

• Access: Request a copy of your stored data
• Correction: Update inaccurate information
• Deletion: Request removal of your data
• Export: Receive your configurations in machine-readable format
• Restriction: Limit how we process your data
• Objection: Opt out of certain processing activities

7.2 End User Rights

End users may exercise their rights by:

• Contacting the business that deployed the AI assistant
• Requesting the business to relay requests to us
• Contacting us directly at privacy@xinfer.ai

7.3 Social Login Rights

If you signed in using a social login provider (Facebook, Google, or GitHub), you have additional rights:

Revoking Access: You can revoke our access to your social login data at any time by:

• Removing our app from your Google account: myaccount.google.com/permissions
• Revoking access from your GitHub settings: github.com/settings/applications

Data Deletion: When you remove our app from a social login provider:

• We automatically receive a data deletion request (for Facebook)
• Your social login data is removed from our systems
• Your account remains accessible via email/password or other connected providers

Disconnecting Providers: You may disconnect a social login provider while keeping your account by contacting us at privacy@xinfer.ai.

7.4 Exercising Your Rights

To exercise any right, contact us at privacy@xinfer.ai with:

• Your name and contact information
• Specific request details
• Verification of your identity

We respond to requests within 30 days.

8. Cookies and Tracking

8.1 Types of Cookies

8.2 Managing Cookies

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie preference center (where available)
• Opt-out links for analytics providers

Disabling essential cookies may prevent platform functionality.

8.3 Do Not Track

We respect Do Not Track browser signals and limit tracking accordingly.

9. International Data Transfers

9.1 Data Location

Our primary infrastructure is located in the United States. Data may be processed in other regions where our service providers operate.

9.2 Transfer Safeguards

For transfers from the EU/EEA/UK, we rely on:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Your explicit consent when required

10. Children's Privacy

Our platform is designed for business use and is not directed at children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us for removal.

11. Customer Responsibilities

As a customer deploying AI assistants, you are responsible for:

• Providing appropriate privacy notices to your end users
• Obtaining necessary consents for data collection
• Configuring data retention according to your legal requirements
• Responding to end user privacy requests
• Compliance with privacy laws applicable to your business

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via:

• Email notification to registered customers
• Platform notification at least 30 days before taking effect
• Updated "Effective Date" at the top of this policy

Continued use after changes constitutes acceptance.

13. Contact Us

For privacy questions or to exercise your rights:

Email: privacy@xinfer.ai General Inquiries: info@xinfer.ai Website: xinfer.ai

For EU residents, you may also lodge a complaint with your local data protection authority.

Last updated: March 13, 2026