Billing Statements
The Billing Statements page shows your monthly billing summaries and overage usage. Access it from Admin > Billing Statements in your admin panel.
Shopify Users: This section is not available for Shopify store integrations. Billing statements appear on your Shopify invoice under Settings > Billing in your Shopify Admin. See Shopify Billing for details.
Overview
This page provides:
- Monthly billing summaries in collapsible rows
- Detailed payment breakdowns with tax
- Overage credit flow tracking
- Daily overage details
- Downloadable statements
Page Header
Overage Credit Badge
Displays your current overage credit balance in a green badge (top right).
Quick Actions
| Button | Action |
|---|---|
| Topup Overage Credit | Opens dialog to add overage credit |
| View Transactions | Links to detailed transaction history |
Unpaid Balance Alert
If you have an unpaid balance, a red alert appears at the top with:
- The total unpaid amount
- A Pay Now button to settle the balance
Monthly Statements
Each month appears as a collapsible row. Click to expand and see details.
Row Summary
| Element | Description |
|---|---|
| Month Label | e.g., "January 2025" |
| Current Badge | Shown for the current billing month |
| Payment Status | Paid (green), Pending (yellow), or Failed (red) |
| Total Charges | Amount charged this month |
| Unpaid Amount | Shown in red if any balance remains unpaid |
Expanded Statement Details
Payments Section
A table showing all payments with Amount, Tax, and Total columns:
| Row | Description |
|---|---|
| Subscription | Monthly or yearly subscription fee. Shows "N/A" for yearly plans in months without charge |
| Overage Credit | Credit purchased this month |
| Balance Payment | Payments made toward unpaid balances (if any) |
| Refund | Refunds processed (shown in green, if any) |
| Total Paid | Sum of all payments minus refunds |
Overage Credit Section
Shows how your overage credit balance changed during the month:
| Line | Description |
|---|---|
| Opening Balance | Credit balance at start of month |
| + Store Credit | Free credit offered by admin (purple) |
| - Store Adjustment | Credit adjustment by admin (orange) |
| + Payment | Net credit added (purchased minus refunded, green) |
| - Applied to Subscription | Credit used to pay subscription (blue) |
| - Used (Chunks) | Cost of excess vector chunks (orange) |
| - Used (Products) | Cost of excess products (orange) |
| - Used (Queries) | Cost of excess queries (orange) |
| Closing Balance | Credit balance at end of month (or "Overage Credit" for current month) |
Unpaid/Balance Section
Shown when there are unpaid amounts:
| Line | Description |
|---|---|
| Unpaid Subscription | Subscription fee not yet paid |
| Outstanding Balance | Overage charges exceeding credit |
| - Payment Applied | Payments made toward balance (green) |
| Remaining Unpaid | Final unpaid amount (red) or "Settled" ($0.00, green) |
A Pay Now button appears if there's a remaining unpaid balance.
Daily Overage Details
Click "Daily Details" to expand a table showing overage by day:
| Column | Description |
|---|---|
| Date | The day overage occurred |
| Chunk Overage | Number of chunks over limit |
| Product Overage | Number of products over limit |
| Query Overage | Number of queries over limit |
| Cost | Total overage cost for that day |
Download Statement
For months with overage charges, a Download Statement button generates a printable PDF with:
- Business name and month
- Payments table with amounts, tax, and totals
- Overage credit flow breakdown
- Daily overage details table
Payment Status Badges
| Status | Color | Icon | Description |
|---|---|---|---|
| Paid | Green | Checkmark | All charges paid successfully |
| Pending | Yellow | Clock | Payment processing |
| Failed | Red | X | Payment failed |
Empty State
If no billing history exists yet:
"No billing history yet. Billing statements will appear here after your first billing cycle."
This is normal for new accounts or accounts on the Free plan.
Making Payments
Pay Unpaid Balance
- Click Pay Now in the alert or within a statement
- Review the amount
- Confirm payment with your saved payment method
Add Overage Credit
- Click Topup Overage Credit
- Enter the amount (defaults to your monthly plan price)
- Review tax if applicable
- Confirm payment
Understanding Your Statement
Subscription Billing
- Monthly plans: Charged each month
- Yearly plans: Charged once per year; shows "N/A" in other months
Overage Credit Flow
Your overage credit works like a prepaid balance:
- Add credit via "Topup Overage Credit"
- Credit is consumed when you exceed plan limits
- Track usage in the Overage Credit section
What Creates Unpaid Balances
- Failed subscription payment
- Overage charges exceeding available credit
- Credit applied but payment declined
Troubleshooting
Statement Shows "Failed"
- Check your payment method is valid
- Verify sufficient funds/credit limit
- Update payment method and use "Pay Now"
Missing Statement
- Free plan doesn't generate statements
- Statements appear after billing cycles complete
- Refresh the page to see recent updates
Incorrect Amount
- Expand the statement to see detailed breakdown
- Check the Overage Credit section for credit applications
- Review Daily Details for overage specifics
- Contact support for billing disputes
Related Pages
- Billing Usage - Monitor usage and manage overage settings
- Payment Methods - Update payment information
- Pricing - Compare plan options