Payment Methods

The Payment Methods page lets you manage credit and debit cards for billing. Access it from Admin > Payment Methods in your admin panel.

Shopify Users: This section is not available for Shopify store integrations. Shopify handles all payment processing through your Shopify account. See Shopify Billing for details.

Overview

Payment methods are used for:

• Subscription payments (monthly or annual)
• Overage credit top-ups
• Plan upgrades

At least one payment method is required for paid plans and overage features.

Payment Methods List

Each saved card displays:

Adding a Payment Method

1. Click Add Card in the header (or center button if no cards exist)
2. Fill out the form:
   • Cardholder Name - Name as it appears on the card
   • Card Number - Full 16-digit card number
   • Expiration (MM/YY) - Two-digit month and year
   • CVV - 3 or 4 digit security code
   • Billing ZIP Code - ZIP code for billing address
3. Click Add Card

Supported Card Types

• Visa
• Mastercard
• American Express
• Discover

Validation

The Add Card button is disabled until all fields are filled. Card validation happens server-side when you submit.

Managing Payment Methods

Set as Default

The default payment method is used for:

• Automatic subscription renewals
• Overage credit charges
• Any automatic billing

To change the default:

1. Click the three-dot menu on the desired card
2. Select Set as Default
3. The star badge moves to the new default

Note: "Set as Default" only appears for non-default cards.

Remove a Card

1. Click the three-dot menu on the card
2. Select Remove
3. Confirm the deletion

Restrictions:

• You may not be able to remove your only payment method if you have an active paid subscription
• Removing a card doesn't cancel your subscription

Empty State

If no payment methods exist, you'll see:

"No payment methods. Add a payment method to enable billing."

With a prominent Add Card button.

Why You Need a Payment Method

For Paid Plans

When you upgrade from Free to Professional or Premium:

• A payment method is required to complete the upgrade
• Your default card is charged immediately

For Overage

To enable overage charges:

1. You must have at least one payment method
2. The "Allow Overage" toggle in Billing Usage requires a card on file
3. Overage top-ups charge your default card

For Renewals

Subscription renewals are automatic:

• Monthly plans charge on the same day each month
• Annual plans charge on the anniversary date
• The default payment method is used

Security

Card Data Handling

• Card numbers are tokenized and stored securely by the payment processor
• Only the last 4 digits are displayed in the admin panel
• CVV is never stored after initial validation
• All transactions use secure encryption

Payment Processor

Payments are processed through Authorize.net:

• PCI DSS compliant
• Industry-standard security
• Fraud detection and prevention

Troubleshooting

Card Declined

Common reasons:

• Insufficient funds
• Incorrect card details
• Card expired
• Bank blocked the transaction

Solutions:

• Verify card details are correct
• Check with your bank for blocks
• Try a different card

Cannot Remove Card

• You must have at least one payment method for active paid subscriptions
• Add a new card first, then remove the old one
• Or downgrade to Free plan first

Card Not Appearing After Add

• Refresh the page
• Check for error messages
• Verify the card was successfully validated
• Try adding the card again

Expiration Warning

If your card is about to expire:

1. Add a new card with updated expiration
2. Set the new card as default
3. Remove the old card (optional)

Best Practices

1. Keep cards updated - Replace cards before they expire to avoid failed renewals
2. Use a dedicated card - Consider using a business card for easier expense tracking
3. Monitor billing - Check statements regularly for unexpected charges
4. Set the right default - Ensure your preferred card is set as default

Related Pages

• Billing Usage - Monitor usage and add overage credit
• Billing Statements - View payment history
• Pricing - Compare subscription options