Account Info
The Account Info page displays your workspace details and contact information. Access it from Admin > Account Info in your admin panel.
Shopify Users: This section is not available for Shopify store integrations. Account and contact information is managed through your Shopify account settings. See Shopify Billing for details.
Overview
This page shows:
- Your business name
- Workspace name (subdomain)
- Contact information (owner email, contact email, phone)
Business Name
The page header displays your business name with a Modify button that links to App Config where you can change it.
Workspace Name
Your workspace name is the unique identifier used in your chatbot URLs (e.g., https://xinfer.ai/t/yourworkspace).
Editing Workspace Name
Click the edit icon to modify your workspace name inline.
Validation Rules
| Rule | Requirement |
|---|---|
| Length | 5-30 characters |
| Characters | Lowercase letters and numbers only |
| Start | Must start with a letter |
Examples:
- ✓
mycompany- Valid - ✓
company123- Valid - ✗
123company- Invalid (starts with number) - ✗
my-company- Invalid (contains hyphen) - ✗
MyCompany- Invalid (uppercase letters)
Important Warning
Changing your workspace name will break all existing integration URLs. This includes:
- Embedded widget scripts
- Direct chat links
- API endpoints
After changing, you'll need to update all integrations with the new URLs from the Integration page.
Contact Information
Three contact fields are available, each requiring verification when changed:
Owner Email
The primary email address associated with the account owner. Used for important account notifications.
Contact Email
A general contact email for business communications. Can be different from the owner email.
Contact Phone
Phone number in international format (e.g., +1234567890). Used for SMS notifications if enabled.
Verification Process
All contact information changes require verification to ensure accuracy.
Step 1: Enter New Value
- Click the edit icon next to the field
- Enter the new email address or phone number
- Click Send Code
Step 2: Verify Code
- Check your email or phone for the 6-digit verification code
- Enter the code in the dialog
- Click Verify
Verification Options
| Button | Action |
|---|---|
| Send Code | Sends verification code to the entered email/phone |
| Resend | Sends a new verification code if needed |
| Verify | Confirms the code and updates the field |
| Cancel | Closes the dialog without saving |
Validation
| Field | Format |
|---|---|
Standard email format (e.g., user@example.com) | |
| Phone | International format (e.g., +1234567890) |
How to Edit Information
Editing Business Name
- Click Modify in the header
- You'll be redirected to App Config
- Update the title field
- Save changes
Editing Workspace Name
- Click the edit icon next to Workspace Name
- Enter the new workspace name
- Click the checkmark to save
- You'll be redirected to the new URL
Editing Contact Information
- Click the edit icon next to the field
- Enter the new value in the dialog
- Click Send Code
- Enter the verification code
- Click Verify
Best Practices
Workspace Name
- Choose a memorable, professional name
- Keep it short and easy to type
- Avoid changing it after sharing integration links
Contact Information
- Keep owner email up to date for important notifications
- Use a monitored contact email for business inquiries
- Include country code for phone numbers
Troubleshooting
Verification Code Not Received
- Check spam/junk folder for emails
- Ensure phone number includes country code
- Wait a few minutes and try Resend
Workspace Name Already Taken
- Try adding numbers to make it unique
- Choose a different variation of your business name
Can't Save Changes
- Ensure all validation rules are met
- Check your internet connection
- Try refreshing the page
Related Pages
- App Config - Update business name and branding
- Integration - View workspace URLs and embed codes
- Billing & Usage - Manage subscription and usage