Improve AI Agent Responses

If your AI agent's responses are incomplete, inaccurate, or missing information, there are several ways to improve them. Each method adds or updates content in the knowledge base that the AI draws from when answering questions.

1. Add or Refine Home FAQs

Best for: Quick fixes, correcting specific answers, addressing common questions.

This is the easiest and fastest way to improve responses. Go to Admin > Home FAQs and add a FAQ with the correct question and answer. Each FAQ is automatically synced to the knowledge base, so the AI can use it immediately.

When to use:

• The AI gives an incomplete or incorrect answer to a specific question
• You want to add information that isn't on your website
• Customers keep asking the same question and the AI doesn't answer well

Example: If customers ask "Do you offer free shipping?" and the AI doesn't know, add a FAQ:

Q: Do you offer free shipping?

A: We offer free standard shipping on all orders over $50 within the continental US. Orders under $50 ship for a flat rate of $5.99.

Tips for writing effective FAQs:

• Use natural question phrasing — write questions the way a customer would ask them
• Include specific details like prices, timeframes, and conditions
• Keep answers concise but complete — 2-4 sentences is usually ideal
• One well-written FAQ can handle many variations of the same question

2. Upload Documents

Best for: Detailed policies, product guides, technical documentation.

If your AI agent lacks knowledge about a specific topic, upload a document with the relevant information. Go to Admin > Uploads > Documents and upload a PDF, Word, text, or markdown file.

When to use:

• You have detailed policies or guides not on your website
• You want to add internal knowledge the AI should reference
• The topic requires more detail than a single FAQ

Supported formats: PDF, DOCX, TXT, MD, HTML

3. Re-crawl Your Website

Best for: Keeping the knowledge base in sync with website changes.

If your website content has changed — new pages, updated pricing, revised policies — run a new crawl to update the knowledge base. Go to Admin > Uploads > Website Crawler and start a crawl.

When to use:

• You've updated product pages or pricing
• You've added new pages to your website
• Seasonal content needs refreshing

4. Review Conversation History

Best for: Discovering gaps you didn't know about.

Check past conversations in your admin dashboard to identify questions the AI struggles with. Look for patterns — if multiple customers ask similar questions and get poor answers, that's a gap worth filling.

How to review:

1. Go to Admin > Dashboard to see recent conversations
2. Look for conversations where users seemed unsatisfied
3. Identify the questions the AI struggled with
4. Address them using FAQs or document uploads

Quick Reference

Related Pages

• Home FAQs - Manage FAQs to improve your knowledge base
• Uploads - Upload documents, crawl websites, import products
• Data Management - Browse and test your knowledge base
• Dashboard - Overview of usage statistics and conversations